A1:

Please click Forgot Password at the Login page, insert your full membership number and click SUBMIT. The link to reset your password will be sent to the email that you have registered with us.

A2:

Please allow a maximum of 24 hours for the system to be refresh if you just made the payment. If no changes after 24, kindly contact Member Services Department at +603-89411999 quoting your membership number and request for Database Refresh.

A3:

Reservation that has been processed could not be amended. Kindly cancel the current reservation and make a new reservation. Please ensure that the reservation status for the reservation that you would like to cancel is New. To cancel a confirmed reservation, kindly contact Member Services at +603-89411999.

A4:

You will receive a cancellation notification email in the mailbox of the email you have registered with us.

A5:

Only One login is allowed for each membership account.

A6:

You will need to contact Member Services team at +603-89411888 and provide your latest email address. The email address submitted to the Member Services team should be the same email address that you will use for the online booking registration.

A7:

You may place reservation using the free stay voucher by hovering your cursor to the word BOOK NOW, and select Affiliate / Other Resorts (Request Form). Fill in the fields, and provide the complete voucher number and issued date in the "Message" field. Alternatively, you may contact Member Services at +603-89411888 or email to reservations@palacevacationclub.com for assistance.

OR

Please click “Contact Us”, fill in the blanks and click SEND to submit your concern to our Member Services team. Alternatively, you may contact Member Services at +603-89411888 for assistance.

A8:

You will be receiving a reply within 24 hours, and your confirmation of booking will be received within 3 - 4 working days from the date of your reservation request.

A9:

Your entitlement will be forfeited should you cancel your confirmed reservation in less than 14 days from date of check-in. However, you may email or contact our Member Services with document to support this claim and it will be subject to approval from Member Services.

A10:

You may place 2 different reservation; with 2 units on the first date and 1 unit on the second day of your stay. You may put a remark "continue at the same unit from the first night to the second night of your stay if you would like to remain in the same unit.

A11:

You will need to cancel your booking for 3 nights and rebook for 2 nights. Alternatively, you may contact Member Services at +603-89411888 or email to reservations@palacevacationclub.com for assistance.

A12:

Please make sure you key-in full membership number as well as the email address that you provided to Palace Vacation Club (Member Services) and click Retrieve. Please contact Member Services at +603-89411999 or submit your issue via "Contact Us" if you still encounter the same error or you would like to update your new email address with us.

A13:

No. You must provide the guest details when placing your reservation. If you would like to add guest, you have to cancel your current reservation and make a new reservation with your guest details. No amendment on guest details allowed once you have confirmed your booking.

A14:

Each entitlement is valid only for 1 year. Please contact Member Services at +603-89411999 or click Contact us to submit for entitlement extension request.